FAQ

We can't thank you enough for your support and patience as we work through this incredible demand for our new tincture, Take the Edge Off™️.

Pre-orders are officially being fulfilled and we have fulfilled all orders for our first batch through end of February. Any pre-orders from March 1st, 2023 will be fulfilled shortly!

Any other product that you order with the Take the Edge Off™️ pre-order will be shipped out immediately. Once we are restocked with your tincture, you'll be the first in line to receive it. We expect all pre-orders to be fulfilled by early April.

We think about these details and know how important it is to receive your product on a regular cadence. We've set aside a special allotment exclusively for you. No need to wait.

Note that if you cancel your subscription before your re-order date you'll need to wait until we are restocked to resubscribe.

We do understand it's hard to wait. If you'd like to cancel your pre-order, email hi@apothekary.co with the subject line "Tincture Cancellation" and we'll process it as soon as possible.

If you do cancel a pre-order you'll unfortunately lose your spot in the queue. In the meantime, be sure to enter your email by clicking "Notify Me" on the product page and we'll send a message once we are restocked.

Good news! In addition to the United States, we now ship to over 22 countries across the world: Australia, Austria, Canada, Czech Republic, Denmark, Finland, France, Germany, Iceland, Isle of Man, Italy, Japan, Liechtenstein, Luxembourg, Netherland, New Zealand, Norway, South Africa, Sweden, Switzerland, The Philippines, United Kingdom.

Standard orders will be shipped via FedEx or UPS and processed within 2-3 business days. During the holiday period, orders may take an extra 1-3 days so please plan accordingly.

For those looking for a quicker turnaround on their order, you can choose FedEx Overnight Shipping for an additional fee.

Customers are responsible for orders that are shipped out if we are given the wrong address. Please be sure to double-check all addresses (especially upon express checkouts) to ensure that all mailing and billing addresses are correct.

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and Under.

For the United States, standard shipping is $8.99. Overnight shipping is available for $39.99.

For the rest of the world, see the below table:

	Economy	Priority	Free Shipping
Canada	$14.99 USD	$26.99 USD	Orders over $149 USD
United Kingdom	$16.99 USD	$23.99 USD	Orders over $149 USD
Australia	$19.99 USD	$26.99 USD	Orders over $149 USD
New Zealand	$14.99 USD	$21.99 USD	Orders over $149 USD
Rest Of World	$19.99 USD	$26.99 USD	Orders over $149 USD

Oh heal yes! All US orders ship free over $59 USD. Orders placed outside the US ship free over $129 USD.

Applicable duties and taxes will be calculated upon checkout.

If you notice a problem with your address and you haven’t received a shipping notification or tracking information, email us at hi@apothekary.co so we can do our best to make changes to your order.

Apothékary is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route via their app and receive a replacement or be fully reimbursed. We are excited to offer this service and highly recommend you add Route+ package protection at checkout.

Apothékary is not responsible for any missing or broken packages and all disputes should be handled through Route.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

All international shipments may be randomly chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, customs duties and fees, which are imposed once the shipment reaches clearance. Potential charges for a customs clearance must be fulfilled by the recipient.

Add the items you wish to gift to your cart. Once you’re ready to check out, click the “Add A Gift Message” button and follow the prompts. Gift wrapping is an extra $3 that you can also select at checkout. We’ll take care of the rest!

When you go to the checkout page, you will see a “Add A Gift Message” button towards the bottom of the page. Click this and submit your gift note. Be sure to include who it is from! You can also add gift wrapping for $3, which includes a handwritten card.

When you select the "gift packaging" option, your gift will be beautifully packaged in a holiday box with festive and chic paper stuffing. We'll also hand write your gift message for an extra special gifting experience.

Good question -- and good news, nope! Our products are fresh up to 18 months if unopened and up to 6-8 months once opened.

Please keep your products away from direct sunlight and ideally fully sealed. Your welcome to refrigerate but there is no need.

Glass and only glass! We are a zero waste company and use only recyclable bottles. Feel free to reuse the bottle as a water bottle, or flower vase (we've even seen them being used as an aquarium!

Each product can be used in various ways, depending on your preference. Some are best used with regular water, or into your smoothies, juices, and even coffee, etc. See our recommendations on the bottle and how to use section for each product.

Recipes not your thing? Throw it into a gel capsule and take as a traditional supplement.

This can vary based on your needs, most commonly a small amount should be taken daily over an extended period of time. If the herb is to treat a specific symptom like Echinacea for a faster flu recovery take daily as needed (a week or so). If the herb is more for general health, take daily for a longer period of time to see the best results.

If you're interested in seeing the before and after of some of our customers, check out the reviews on each product page, as well as this amazing blog post on one of our customer's skin after 6 weeks.

Yes we do! The very very tippy top. As consumers ourselves, we hated when we'd order and get a product that was misleadingly almost half empty! All of our products are hand-filled completely to the brim. In terms of weight, all of our products are measured by weight and number of servings, not volume. Each product has a different density depending on the ingredients and may settle differently.

Our 2 oz bottles contain 12 servings and our 8 oz bottles contain 45 servings.

All of our vendors are meticulously vetted, to ensure all ingredients are of the highest quality and harvested using ethical means. Please check out our Ingredient Glossary to learn more about each ingredient's origin and benefits.

Yes, each product has their respective nutritional facts and profile in the image section. Please let us know if you need any help!

All of our products are 100% from Mother Nature, made from organic ingredients, fair-trade and have no use of synthetics, preservatives or chemicals. While herbs are safe, we always recommend speaking to your health or medical practitioner before introducing new supplements.

There are herbs that are safe and beneficial during and after pregnancy. For your convenience we've highlighted our recommended products for expecting and new moms under the "Pre/post Natal" shop filter. For breastfeeding or pregnant women, we'd recommend avoiding products that contain Ginseng, Matcha, or Ashwagandha due to the natural stimulant effects in the herbs. We have many alternative blends that we can recommend so shoot us a note to hi@apothekary.co with any questions!

All of our products are made with organic ingredients, are non-GMO, fair-trade, and meticulously sourced from our vendors. With the exception of pea protein in Slay All Day, our products are also Whole 30 compliant, Paleo, and Keto friendly. All products are vegan except our Collagen and You Dew You blend.

Because our products are made fresh to order, and is considered food, we are unable to offer refunds and everything is final sale. We appreciate your understanding.

You can always contact us for any return question at hi@apothekary.co.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Because all of our products are made fresh to order, our team begins fulfilling orders ASAP and we are unable to make any cancellations to existing orders outside of 24 hours. Please email us at hi@apothekary.co if you'd like to cancel or make any changes to orders and we will do our absolute best to accommodate.

We accept all major credit cards as well as offering express checkout through Paypal, Amazon Pay, and Google Pay.

Ayurveda is an ancient nature based healing system (translated from Sanskrit as "Science of life") that originated along side her sister science, yoga, in India.

Ayurveda interconnects the mind, body, and spirit. It looks at the system as a whole, focusing on aligning with Mother Earth and developing individual self-awareness for optimal health and beauty. In this system, everything is made up of 5 elements –these energies combine to create the world around us in a macro and micro level. In us these elements create the 3 Doshas (our elemental makeup). These 5 elements are ether, air, fire, water, and earth.

Using herbs is a natural and holistic way to support and heal your body. Herbs have been used medicinally in every ancient healing system. We use herbs that have been used in a variety of systems, including Ayurveda, Traditional Chinese Medicine, Japanese Kampo and Western Herbalism.

Dried herbs are 3x more potent than fresh herbs of an equal amount. These powders can easily, giving you more bank for your buck. Our products can easily be added into your normal diet for optimal convenience and effectiveness.

Despite the fact that modern medicine is dominant in the US, its high cost combined with questionable ingredients and side effects has led us to adopt an alternative way of living using herbal medicine. We believe that good things take time but ultimately lead to a healthier or "wellthier" life and not reliant on synthetic or man-made ingredients.

We wanted more from our wellness experience and felt that modern medicine emphasizes the cure, rather than prevention. Herbal medicine offers just that, with an extensive list of ways to use herbs, be it combining into your food, water, or coffee.

Almost all of our products are considered "raw" meaning they are low temperature processed to retain as many nutrients as possible. Upon adding our blends or herbs to liquid, or food, the ingredients become active and begin working magic in our bodies like fresh fruits & veggies would. With how busy we live in our day to day, this is a convenient form of getting nutrition without having to worry about spoiled product, which is 18 months upon opening.

When you login to your Apothékary account, you can change your products or cancel your subscription under the “Subscriptions'' section of your account. You can also always email hi@apothekary.co and request a cancellation of your subscription. By signing up for a subscription, you agree to a minimum of 1 billing cycle before you may cancel.

In order to change, cancel, or make any modifications to your subscription, please give us 72 hours notice.

Absolutely! When you login to your Apothékary account, you can select "EDIT" under the “Subscriptions” section of your account and add your selected choice of products.

Shipping will be automatically added to your subscription. We do offer free shipping on US orders above $49 and International orders above $149.

Please send an email to wholesale@apothekary.co. From there, you will be provided a link to apply. Note that due to high demands, we attempt to get back to everyone within 72 hours. Thank you for your interest!

Yes! With your first order, we will provide you with complimentary marketing material that include how to use information as well as tips, quarterly retailer trainings and recipes your customers will love. In addition, we are happy to offer our wholesale customers complimentary consultations with our herbalists for continued education.

Proposition 65 (Prop 65) is a California right-to-know act which requires the public to be made aware when a product contains one of more than 900 chemicals that are known by the State of California to potentially cause cancer, birth defects, and reproductive harm when exposed at certain levels. To be added to the Prop 65 list, the chemical must be present above a threshold that is about 1,000 times below national safety standards. Enacted in 1986 and formerly known as the Safe Drinking Water and Toxic Enforcement Act, Prop 65 is not a federal law, but rather an act meant to inform consumers. Prop 65 extends beyond drinking water and food: Many products that are generally considered to be safe—for instance, candles, furniture, and even sunglasses—have Prop 65 warnings, and may only contain one of the approximately 900 chemicals on the list at a very low level. For more information please visit, Prop 65.

We are providing this warning for the following products: Do No Disturb, Follow Your Gut, Seal The Deal, Slay All Day

The warning is as follows:

⚠ WARNING: Consuming this product can expose you to chemicals including lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/food

Have more questions? Email us at hi@apothekary.co

Your health and safety are our priority. Apothekary products are rooted in over 5,000 years of science and tradition, so that they are not only safe to consume, but also offer life-changing benefits. From rigorous sourcing practices to strict quality control measures in manufacturing, we are committed to upholding high standards in every stage of the process, and are constantly looking for ways to raise the bar.

We believe in our products wholeheartedly and stand behind them knowing they are created to uphold our mission to transform your medicine cabinet into a plant-based farmacy. With its ability to unite the mind, body and soul into balance, using preventative forms of treatment. Always consult with a doctor before adding a new supplement to your diet, and if you have any questions or concerns about our products, please don’t hesitate to contact us at hi@apothekary.co. If you are not satisfied with your product, we will refund your purchase.

At Apothekary, all our ingredients are natural products from the ground, which can have natural expose to heavy metal(for instance lead, which is present in all soils). The important thing to note, a chemical does not have to be intentionally added to a product to prompt the Prop 65 warning.
We ensure that you receive products that you can feel confident consuming, by sourcing natural and organic ingredients. We aim to limit your exposure to synthetic chemicals and adhere to strict sourcing standards and have rigorous quality control processes in place.