FAQ
Pre-Orders
Pre-orders are officially being fulfilled and we have fulfilled all orders for our first batch through end of February. Any pre-orders from March 1st, 2023 will be fulfilled shortly!
Note that if you cancel your subscription before your re-order date you'll need to wait until we are restocked to resubscribe.
If you do cancel a pre-order you'll unfortunately lose your spot in the queue. In the meantime, be sure to enter your email by clicking "Notify Me" on the product page and we'll send a message once we are restocked.
Shipping
Standard orders will be shipped via FedEx or UPS and processed within 2-3 business days. During the holiday period, orders may take an extra 1-3 days so please plan accordingly.
For those looking for a quicker turnaround on their order, you can choose FedEx Overnight Shipping for an additional fee.
For the rest of the world, see the below table:
Economy | Priority | Free Shipping | |
---|---|---|---|
Canada | $14.99 USD | $26.99 USD | Orders over $149 USD |
United Kingdom | $16.99 USD | $23.99 USD | Orders over $149 USD |
Australia | $19.99 USD | $26.99 USD | Orders over $149 USD |
New Zealand | $14.99 USD | $21.99 USD | Orders over $149 USD |
Rest Of World | $19.99 USD | $26.99 USD | Orders over $149 USD |
Applicable duties and taxes will be calculated upon checkout.
If you notice a problem with your address and you haven’t received a shipping notification or tracking information, email us at hi@apothekary.co so we can do our best to make changes to your order.
Apothékary is not responsible for any missing or broken packages and all disputes should be handled through Route.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Gifts
Product Basics
Good question -- and good news, nope! Our products are fresh up to 18 months if unopened and up to 6-8 months once opened.
Please keep your products away from direct sunlight and ideally fully sealed. Your welcome to refrigerate but there is no need.
Glass and only glass! We are a zero waste company and use only recyclable bottles. Feel free to reuse the bottle as a water bottle, or flower vase (we've even seen them being used as an aquarium!
Each product can be used in various ways, depending on your preference. Some are best used with regular water, or into your smoothies, juices, and even coffee, etc. See our recommendations on the bottle and how to use section for each product.
Recipes not your thing? Throw it into a gel capsule and take as a traditional supplement.
If you're interested in seeing the before and after of some of our customers, check out the reviews on each product page, as well as this amazing blog post on one of our customer's skin after 6 weeks.
Yes we do! The very very tippy top. As consumers ourselves, we hated when we'd order and get a product that was misleadingly almost half empty! All of our products are hand-filled completely to the brim. In terms of weight, all of our products are measured by weight and number of servings, not volume. Each product has a different density depending on the ingredients and may settle differently.
Our 2 oz bottles contain 12 servings and our 8 oz bottles contain 45 servings.
Ingredients
All of our vendors are meticulously vetted, to ensure all ingredients are of the highest quality and harvested using ethical means. Please check out our Ingredient Glossary to learn more about each ingredient's origin and benefits.
Yes, each product has their respective nutritional facts and profile in the image section. Please let us know if you need any help!
All of our products are 100% from Mother Nature, made from organic ingredients, fair-trade and have no use of synthetics, preservatives or chemicals. While herbs are safe, we always recommend speaking to your health or medical practitioner before introducing new supplements.
There are herbs that are safe and beneficial during and after pregnancy. For your convenience we've highlighted our recommended products for expecting and new moms under the "Pre/post Natal" shop filter. For breastfeeding or pregnant women, we'd recommend avoiding products that contain Ginseng, Matcha, or Ashwagandha due to the natural stimulant effects in the herbs. We have many alternative blends that we can recommend so shoot us a note to hi@apothekary.co with any questions!
All of our products are made with organic ingredients, are non-GMO, fair-trade, and meticulously sourced from our vendors. With the exception of pea protein in Slay All Day, our products are also Whole 30 compliant, Paleo, and Keto friendly. All products are vegan except our Collagen and You Dew You blend.
Returns, Cancelations & Payment
Because our products are made fresh to order, and is considered food, we are unable to offer refunds and everything is final sale. We appreciate your understanding.
You can always contact us for any return question at hi@apothekary.co.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We accept all major credit cards as well as offering express checkout through Paypal, Amazon Pay, and Google Pay.
Our Philosophy: Plants > Pills
Ayurveda interconnects the mind, body, and spirit. It looks at the system as a whole, focusing on aligning with Mother Earth and developing individual self-awareness for optimal health and beauty. In this system, everything is made up of 5 elements –these energies combine to create the world around us in a macro and micro level. In us these elements create the 3 Doshas (our elemental makeup). These 5 elements are ether, air, fire, water, and earth.
Using herbs is a natural and holistic way to support and heal your body. Herbs have been used medicinally in every ancient healing system. We use herbs that have been used in a variety of systems, including Ayurveda, Traditional Chinese Medicine, Japanese Kampo and Western Herbalism.
Dried herbs are 3x more potent than fresh herbs of an equal amount. These powders can easily, giving you more bank for your buck. Our products can easily be added into your normal diet for optimal convenience and effectiveness.
Despite the fact that modern medicine is dominant in the US, its high cost combined with questionable ingredients and side effects has led us to adopt an alternative way of living using herbal medicine. We believe that good things take time but ultimately lead to a healthier or "wellthier" life and not reliant on synthetic or man-made ingredients.
We wanted more from our wellness experience and felt that modern medicine emphasizes the cure, rather than prevention. Herbal medicine offers just that, with an extensive list of ways to use herbs, be it combining into your food, water, or coffee.
Subscriptions
In order to change, cancel, or make any modifications to your subscription, please give us 72 hours notice.
Wholesale
Prop 65
We are providing this warning for the following products: Do No Disturb, Follow Your Gut, Seal The Deal, Slay All Day
The warning is as follows:
⚠ WARNING: Consuming this product can expose you to chemicals including lead, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov/foodHave more questions? Email us at hi@apothekary.co
We believe in our products wholeheartedly and stand behind them knowing they are created to uphold our mission to transform your medicine cabinet into a plant-based farmacy. With its ability to unite the mind, body and soul into balance, using preventative forms of treatment. Always consult with a doctor before adding a new supplement to your diet, and if you have any questions or concerns about our products, please don’t hesitate to contact us at hi@apothekary.co. If you are not satisfied with your product, we will refund your purchase.
At Apothekary, all our ingredients are natural products from the ground, which can have natural expose to heavy metal(for instance lead, which is present in all soils). The important thing to note, a chemical does not have to be intentionally added to a product to prompt the Prop 65 warning.
We ensure that you receive products that you can feel confident consuming, by sourcing natural and organic ingredients. We aim to limit your exposure to synthetic chemicals and adhere to strict sourcing standards and have rigorous quality control processes in place.