Shipping

Where do you ship to and how long will it take?
Good news! We now ship to over 22 countries across the world: United States, Canada, Australia, Austria, Czech Republic, Denmark, Finland, France, Germany, Iceland, Isle of Man, Italy, Japan, Liechtenstein, Luxembourg, Netherland, New Zealand, Norway, South Africa, Sweden, Switzerland, The Philippines, United Kingdom.

Standard orders will be shipped via FedEx 2-Day and processed within 3-4 business days. For those looking for a quicker turnaround on their order, you can choose FedEx Overnight Shipping for an additional fee.
How much does shipping cost?
For the United States, standard two-day shipping is $7.99. Overnight shipping is available for $39.99.

For the rest of the world, see the below table:

Economy Priority Free Shipping
Canada $14.99 USD $26.99 USD Orders over $129 USD
United Kingdom $16.99 USD $23.99 USD Orders over $129 USD
Australia $19.99 USD $26.99 USD Orders over $129 USD
New Zealand $14.99 USD $21.99 USD Orders over $129 USD
Rest Of World $19.99 USD $26.99 USD Orders over $129 USD
Do you offer free shipping?
Oh heal yes! All US orders ship free over $45 USD. Orders placed outside the US ship free over $129 USD.

Applicable duties and taxes will be calculated upon checkout.
I’ve placed my order but I need to change my address, what can I do?

If you notice a problem with your address and you haven’t received a shipping notification or tracking information, email us at hi@apothekary.co so we can do our best to make changes to your order.

What is your shipping time frame during COVID-19?
Back to normal! We are working on a 2-3 day processing timeline and work diligently to get orders out ASAP and into your hands as safely and quick as possible on FedEx 2-day shipping. We are limiting the number of employees in our facility so we can control and make sure we take all the necessary health & safety precautions as per the FDA, while ensuring the safety of our team and customers.

As soon as you place an order, you'll get an order confirmation. Once your order is blended fresh, bottled, and shipped, you'll get another shipping confirmation email. We thank you for your patience during this time.
How do you protect against lost or damaged orders?
Apothékary is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route via their app and receive a replacement or be fully reimbursed. We are excited to offer this service and highly recommend you add Route+ package protection at checkout.

Apothékary is not responsible for any missing or broken packages and all disputes should be handled through Route.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
I’m ordering from outside of the US. Are there customs and duties with my order?
All international shipments may be randomly chosen for inspection. The recipient of an international shipment is thus subject to such import taxes, customs duties and fees, which are imposed once the shipment reaches clearance. Potential charges for a customs clearance must be fulfilled by the recipient.
Can I ship as a gift?

You got it. You can gift any of our orders as a one-time shipment or subscription. Just enter the giftees address at checkout and we’ll ensure it arrives safe and sound. Plus, our invoices don’t include pricing, so they’ll never know the cost!

Product Basics

What is the shelf life of your products and how should I store them?

Good question -- and good news, nope! Our products are fresh up to 18 months if unopened and up to 6-8 months once opened.

Please keep your products away from direct sunlight and ideally fully sealed. Your welcome to refrigerate but there is no need.

What kind of bottles do you use?

Glass and only glass! We are a zero waste company and use only recyclable bottles. Feel free to reuse the bottle as a water bottle, or flower vase (we've even seen them being used as an aquarium!). If you're in the DC area, we even take back clean bottles for store credit.

How and when should I take the product?

Each product can be used in various ways, depending on your preference. Some are best used with regular water, or into your smoothies, juices, and even coffee, etc. See our recommendations on the bottle and how to use section for each product.

Recipes not your thing? Throw it into a gel capsule and take as a traditional supplement.

When can I expect to see results?
This can vary based on your needs, most commonly a small amount should be taken daily over an extended period of time. If the herb is to treat a specific symptom like Echinacea for a faster flu recovery take daily as needed (a week or so). If the herb is more for general health, take daily for a longer period of time to see the best results.

If you're interested in seeing the before and after of some of our customers, check out the reviews on each product page, as well as this amazing blog post on one of our customer's skin after 6 weeks.
Are your products filled to the top?

No – our products are measured by weight and # of servings, not volume. Each product has a different density depending on the ingredients and may settle differently.

Our 2 oz bottles contain 12 servings and our 8 oz bottles contain 45 servings.

Ingredients

Where do you source your ingredients?

All of our vendors are meticulously vetted, to ensure all ingredients are of the highest quality and harvested using ethical means. Please check out our Ingredient Glossary to learn more about each ingredient's origin and benefits.

Do you have nutritional facts?

Yes, each product has their respective nutritional facts and profile in the image section. Please let us know if you need any help!

Are your products safe for pregnant or nursing moms?

All of our products are 100% from Mother Nature, made from organic ingredients, fair-trade and have no use of synthetics, preservatives or chemicals. While herbs are safe, we always recommend speaking to your health or medical practitioner before introducing new supplements.

There are herbs that are safe and beneficial during and after pregnancy. For your convenience we've highlighted our recommended products for expecting and new moms under the "Pre/post Natal" shop filter. For breastfeeding or pregnant women, we'd recommend avoiding products that contain Ginseng, Matcha, or Ashwagandha due to the natural stimulant effects in the herbs. We have many alternative blends that we can recommend so shoot us a note to hi@apothekary.co with any questions!

Are your products organic, non-GMO, fair-trade, and vegan friendly?

All of our products are made with organic ingredients, are non-GMO, fair-trade, and meticulously sourced from our vendors. With the exception of pea protein in Slay All Day, our products are also Whole 30 compliant, Paleo, and Keto friendly. All products are vegan except our Collagen and You Dew You blend.

Returns, Cancelations & Payment

Do you accept returns?

Because our products are made fresh to order, and is considered food, we are unable to offer refunds and everything is final sale. We appreciate your understanding.

You can always contact us for any return question at hi@apothekary.co.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Do you accept cancellations?
Because all of our products are made fresh to order, our team begins fulfilling orders ASAP and we are unable to make any cancellations to existing orders outside of 24 hours. Please email us at hi@apothekary.co if you'd like to cancel or make any changes to orders and we will do our absolute best to accommodate.
What payments are accepted?

We accept all major credit cards as well as offering express checkout through Paypal, Amazon Pay, and Google Pay.

Our Philosophy: Plants > Pills

What is Ayurvedic medicine?
Ayurveda is an ancient nature based healing system (translated from Sanskrit as "Science of life") that originated along side her sister science, yoga, in India.

Ayurveda interconnects the mind, body, and spirit. It looks at the system as a whole, focusing on aligning with Mother Earth and developing individual self-awareness for optimal health and beauty. In this system, everything is made up of 5 elements –these energies combine to create the world around us in a macro and micro level. In us these elements create the 3 Doshas (our elemental makeup). These 5 elements are ether, air, fire, water, and earth.

Why should I take herbs?

Using herbs is a natural and holistic way to support and heal your body. Herbs have been used medicinally in every ancient healing system. We use herbs that have been used in a variety of systems, including Ayurveda, Traditional Chinese Medicine, Japanese Kampo and Western Herbalism.

Dried herbs are 3x more potent than fresh herbs of an equal amount. These powders can easily, giving you more bank for your buck. Our products can easily be added into your normal diet for optimal convenience and effectiveness.

Why herbal medicine vs. modern medicine?

Despite the fact that modern medicine is dominant in the US, its high cost combined with questionable ingredients and side effects has led us to adopt an alternative way of living using herbal medicine. We believe that good things take time but ultimately lead to a healthier or "wellthier" life and not reliant on synthetic or man-made ingredients.

We wanted more from our wellness experience and felt that modern medicine emphasizes the cure, rather than prevention. Herbal medicine offers just that, with an extensive list of ways to use herbs, be it combining into your food, water, or coffee.

Are your products "raw" and alive?
Almost all of our products are considered "raw" meaning they are low temperature processed to retain as many nutrients as possible. Upon adding our blends or herbs to liquid, or food, the ingredients become active and begin working magic in our bodies like fresh fruits & veggies would. With how busy we live in our day to day, this is a convenient form of getting nutrition without having to worry about spoiled product, which is 18 months upon opening.